Contact Center Operations

Flight FCR Navigator

Published baseline

KBReference: Flight FCR Quick Reference and the latest Training clarifications. FCR / GREEN currently means transfer the live chat to the FCR Transfer Flights Queue.

Select request type7 flows

START A CASE

Choose the request and get the exact handling

The guide takes you from the booking details to the required action, case fields and restrictions.

1Select the request type

2Answer using the actual booking details

3Apply the final steps and case fields

One case. One clear decision.

Every final screen separates the action, required case fields and what the agent must not do.

ACTIONCASE FIELDSDO NOT